When Randy Cagle, owner of Cagle Service in Jackson, Tennessee, first started implementing ServiceTitan, he quickly realized how overwhelming the process could be. With so many moving parts in his HVAC, plumbing, and electrical business, navigating a new software platform felt like an uphill battle. After trying various solutions like Jobber and Housecall Pro, Randy knew he needed a system that could handle all aspects of his operations. However, onboarding with ServiceTitan wasn’t a simple plug-and-play experience—it required guidance, strategy, and hands-on support. That’s where Titan Advising Gurus came in.

By partnering with Titan Advising Gurus, Randy and his team were able to streamline their processes, optimize their price book, and implement tech-driven solutions like in-field estimating. With expert support from Jess, Kim, and the Titan Gurus team, Cagle Service overcame the initial learning curve and started seeing real business growth. Now, with a new office and big plans for the future—including implementing touchless accounting—Cagle Service is thriving. Randy credits much of their success to the dedicated support and customer service provided by Titan Advising Gurus, proving that the right guidance can make all the difference in taking a business to the next level.

Let’s Catch Up With Randy Cagle:

Jess: Hey everybody, it’s Jess with Titan Advising Gurus. I’m here with Randy Cagle, the owner and operator of Cagle Service that does HVAC, plumbing, and electrical out of Jackson, Tennessee. Hi Randy, how are you today? 

Randy: Hey, I’m doing great, Jess! It’s good to see you. 

Jess: Nice to see you too. Okay, good, thank you. So, he is our client spotlight for the quarter, and we are so excited to have you! 

So, Randy, what kind of challenges were you facing before you started working with Titan Advising Gurus? 

Randy: Well, we had a lot of challenges, to be honest. You know, we were really struggling. We were trying to figure things out and, you know, when we first started, it was just such a beast to handle. It was overwhelming. After getting in touch with you, we started to realize that this program is something we could use and use well. 

Jess: Yeah, it is. It’s overwhelming. 

Randy: Exactly. I would advise anybody that takes on ServiceTitan to be ready for it. We went through several different platforms like Jobber and Housecall Pro, just trying to research and find software and a program that had a platform to do what we needed. We were really trying to find something that could be all-encompassing. 

So, as we researched, we found that ServiceTitan could do all the different things that we needed. That’s why we signed up for it. Then we got started on our onboarding, and we actually started out with a little company called, well, I won’t say, but that didn’t go really well. I don’t know if it was them or us, but it just didn’t go well. 

Jess: Mm-hmm, that frustrating.  

Randy: But we were able to communicate with you, Kim, and the Titan Gurus, and you guys got us up and running. We could see how it would work, and it was just a blessing that we got in touch with you and got everything going. That made a huge difference for us. The biggest challenge was just not knowing the platform and not knowing the software. If you don’t have somebody kind of holding your hand, it can take a really long time to figure it all out. 

Jess: Mm-hmm. Cause you don’t know what you don’t know within the platform. 

Randy: Exactly. And especially when you’re in the field, in the office, answering phones, and doing everything that you have on your plate on top of it. 

Jess: That’s right. 

Randy: It’d be kind of like me sitting down in a space shuttle with an instruction book and them telling me, “Okay, you can fly this thing.” 

Jess: Yelling “Good luck!” 

Randy: Yeah, exactly! You definitely need some guidance. And honestly, working with you guys has been great for us. 

Jess: I personally have loved working with you guys. I’ve loved watching you grow and seeing everything that has come about. You guys have a new office now and just watching that is wonderful. We’re very lucky to be a part of that with you guys. 

Randy: Yes, we have grown. It’s all coming together. 

Jess: So, what kind of advice would you give other people in the industry that are looking to grow and improve? 

Randy: Well, the main thing is you got to roll up your sleeves. It’s not going to come out of a box ready to go. ServiceTitan is an amazing tool, but you have to put it to work. Trying to do it on your own is overwhelming for sure.  

That’s where you guys come in. We meet every month, and we’ve got Katie and the rest of your team helping us. That has been a huge help. 

Jess: Absolutely. It’s not a plug-and-play because every company is so different. 

Randy: That’s right. If it was plug-and-play, everyone would be doing the same thing, and you wouldn’t be able to tailor it to your business. ServiceTitan allows you to adapt it to the areas where you need to grow. 

Jess: Absolutely. So, looking ahead, what are your biggest goals for the future? 

Randy: Well, we just signed on for touchless accounting with ServiceTitan, and we’re just now in the early stages of that. We want to get our accounting streamlined to go more smoothly with job costing and projects. There’s so much that it can do. Also, Katie has been helping us get our price book set up correctly. That Pricebook is a big deal. It’s the heart of everything and getting that right will make a huge difference. 

Jess: It’s such a time-saver to have that functioning correctly. 

Randy: Exactly. The accuracy of it too. I think if we can get the price books streamlined and expedite that process, it’ll really help us grow. 

Jess: Yeah, it’s a game changer. So, what’s one of your proudest moments or biggest wins in your business journey so far? 

Randy: I think one of the biggest wins has been being able to have our techs give estimates directly in the field. They can pull everything up right on their tablets, show the customers, and get authorization for the work right then and there. That has been a huge improvement for us. Before, they’d have to call the office, wait on hold, and it just clogged everything up. Now, it’s all seamless. 

Jess: That’s awesome. It must feel great to see everything working like that. So, to wrap us up, if you had to describe your experience working with us in one sentence, what would it be? 

Randy: Outstanding customer service. You guys have always been there when we needed you. If there was a problem, you got us an answer quickly. The personal connection has been a big part of it too. 

Jess: Well, thank you, Randy. We really appreciate that. It’s kind of wild to think that all of this started from a single Facebook post two and a half years ago! 

Randy: I know, right? We’re really thankful we found you guys. 

Jess: Well, thanks again for your time, Randy. I won’t keep you any longer, but we’ll talk again soon! 

Randy: Thanks, Jess. Always good to see you.